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Cancellation and Return Policy

Q. How can I cancel my whole order ?

You can cancel an order before the starting time of your chosen delivery slot by contacting our customer support team on 8302 100 100 or hello@fataakse.in. Beyond that time, the order will be dispatched from our end and cancellations will not be possible.

Orders once dispatched cannot be cancelled. We reserve complete rights to decide whether an order has been processed or not. The customer agrees not to dispute the decision made by fataakse.in and accept its decision regarding the cancellation. Rest assured though, we will make every attempt to address any queries regarding cancellation to the best of our abilities.

Q. How can I cancel certain items from my order?

You can cancel any product from your order before it has been dispatched. To cancel an item, please reach out to our Customer Service team on 8302 100 100 or hello@fataakse.in

Q. What do I do if an item I receive is defective(broken/leaking/expired)?

We have a no questions asked return policy. We encourage customers to check the products immediately on delivery. While we do a quality check for every item that is delivered, in the rare case you are not satisfied with any product, please return the item to our delivery person or contact our Customer Service team at  8302 100 100 or hello@fataakse.inimmediately and we will do the needful. The returned product can be replaced or the amount adjusted in the bill as per customer requirement.

Please note that products which came along as a part of any deal cannot be returned individually, rather the deal has to be accepted or returned completely. Returns will not be accepted for items that have been opened or used partially

Q. What is the process for a refund in case of cancellation or return?

The amount will be refunded to you in My Wallet which you can use as store credit for future purchases. In case of credit card payments, the money can also be refunded to your account within 8 working days. You can always contact our Customer Service team on 8302 100 100 or hello@fataakse.infor any further assistance on the issue. Please note: Cash refunds are not a part of our refund policy.

 

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